What is Dyslexia Together's Cancellation Policy?
All Dyslexia Together purchases are final and non-refundable. That said, Monthly subscribers, can cancel their Dyslexia Together Box subscription at any time before their next renewal date to prevent the subscription from renewing. There is no cancellation fee.
By canceling your subscription with Dyslexia Together Box, you are simply preventing it from renewing on its next renewal date. This process does NOT automatically issue a refund. You will still receive any seasonal boxes remaining under your subscription term prior to its next renewal date.
If you are unsure when your next renewal date is, please send an email to firstname.lastname@example.org and we can look into this for you! For immediate answers, you can also look at your customer dashboard to review this information.
Once your subscription has renewed, we cannot retroactively terminate and refund the renewal charge. This is because we immediately begin fulfilling orders following each quarterly renewal date. Once a box enters the fulfillment process, we are unable to cancel the order and prevent the box from shipping to its destination. If you made a mistake during checkout or have a sudden change of heart, please send an email to email@example.com right away and we’ll do our best to accommodate a refund if it is possible to catch the order before your Subscription and Special Edition Dyslexia Together Boxes enters the fulfillment process. *Once your order has entered the fulfillment process, it is considered final and nonrefundable.